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softub troubleshooting |
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SOFTUB TROUBLESHOOTING GUIDE
POWER
- No lights on the GFCI or control panel
- Check to ensure there is power at the outlet by plugging a lamp or similar object into the same plug.
- Push the test and reset buttons on the GFCI
- If there is power at the outlet and the GFCI will not reset: Replace GFCI
- No lights on the control panel and the GFCI light is on
- Push the test and reset buttons of the GFCI
- If the lights on the control do not come back on this may indicate a need for a new upper control or circuit board. Please call service center for diagnostic technical support to ensure you purchase the correct part.
- Push the reset button on the control panel and unplugging and plugging your pump back in
- If the light still blinks: Replace circuit board
TEMPURATURE
- Water in tub is not getting warm enough (104 max temp)
- Be sure to use an accurate temperature measuring device and set dial/control pad at 10 and wait until motor stops running (Please note: The first time you fill your Softub with water it may take several days to reach 104F)
- Is the pump running? Softubs are designed to draw heat from the running motor to heat the water….if your pump is running your tub WILL heat.
- If the pump is running: How long does it run at one time? If your motor is short cycling or turning itself on and off at quicker intervals than normal you may need a new circuit board or pump.
- If the pump is running and shutting off too soon replace the circuit board.
- If the pump is humming instead of running and possibly tripping your house breaker:
- Replace the pump
LEAKAGE FROM THE HYDROMATE
- First, check the connecting blue hoses and the red hoses on your motor (the red hoses are found inside the Hydromate foam shell)
- If leakage is from the blue or red hoses, tighten/replace hose clamps.
- If the leakage is from the pump, check the area between the motor and the pump housing. Corrosion in this area implies long term leakage.
- Replace pump or pump seal. (Please note: Corrosion seen in this area suggests a shorter motor life)
LEAKAGE FROM TUB
- Turn Hydromate off and allow your tub to leak until the water level stabilizes. This water line is just below the area that is leaking.
- Check the gaskets and wall fittings .
- Check for any cracks or holes.
(Note: It is very uncommon for the plumbing inside the tub walls to leak or defect.)
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